— Jason Gay (@jasongay) September 4, 2016
Earlier this year our co-founder Ties had a flash of genius. Our boxes are about the same size as a (really really reaaaally massive) flatscreen television. Flatscreen televisions always arrive in perfect condition. What if we just printed a flatscreen television on the side of our boxes?
And just like that, shipping damage to our bikes dropped by 70–80%.
We were hoping to keep this small tweak quiet, but thanks to Twitter, the secret’s out.
Just don’t tell FedEx.